Grievances and Appeals

We hope our members will always be satisfied with Absolute Total Care and our providers.  

A member or a member’s authorized representative has the right to file a grievance or appeal.

Grievance: A grievance is an expression of dissatisfaction about any matter other than an Action.

Appeal: An appeal is a request to change a previous decision, or Action, made by Absolute Total Care. This review makes us look again at the Action.

The member must give a person or a provider acting on their behalf written permission to file a grievance or appeal.  The member can give permission by completing the Appointment of Authorized Representative Form on our Member Handbooks and Forms page.